Nate Ridder,
I.T. service and system support.

System Administrator | Computer Technician

Accomplished system administrator with a diverse array of skills ranging from hardware to software and enterprise support.

Proven track record of customer satisfaction by identifying customer needs and de-escalating complex support scenarios.

 

Key Skills

Leadership | Problem Solving | Adaptability | Resourcefulness | Thoroughness | Communication | Collaboration

Organization | Punctuality

 

Technical Skills

• Network Setup and Management: Wired and Wireless Infrastructure | Cisco
• Network Security: Firewall | Intrusion Prevention and Detection Systems (IPS/IDS)
• Mobile Device Management: Microsoft Intune | ManageEngine MDM | Google EndPoint Management
• Hardware Support and Maintenance: Printers | Copy and Fax Machines
• Microsoft office: Word | Excel | Access | PowerPoint

 

Professional Experience

Chit Chats| Toronto, ON                                                                                             December 2024 – Present

Branch Lead

• Managing daily branch operational needs
• Assisting customers with postage purchases and tariff navigation
• Responding to customers by phone, email and CRM ticket inquiries
• Responsible for keeping operational supplies stocked
• Handling various customer needs with diligence and care

 

Best Buy| Toronto, ON                                                                                       October 2024 – December 2024

Geek Squad Agent

• Troubleshot, fixed and repaired customer computers
• Educated customers with operation and use of purchased technology
• Installed and configured operating systems and software across multiple operating platforms

 

City of Toronto| Toronto, ON                                                                                          January 2024 – Present

Art Instructor

• Designed and presented class curriculum
• Engaged with students in supporting artistic growth goals

 

City of Englewood| Englewood, Colorado, USA                                                    November 2022 – February 2023

System Administrator

• Troubleshot, fixed and repaired hardware and software endpoint computer, installation security camera
• Used Microsoft software knowledge for teaching
• Supported customers by providing excellent service
• Fixed, repaired and refilled printer and copy machine’s cartridge toner

 

City and County of Broomfield | Broomfield, Colorado, USA                                       June 2021 – November 2022

Customer Success Tech II

• Delivered exceptional customer service and support within a tech environment
• Utilized Customer Relationship Management (CRM) software to manage and track customer interactions, issues, and resolutions
• Experienced in providing technical guidance and troubleshooting assistance to customers facing challenges with software or hardware products

 

Care Synergy (hospice care) | Denver, Colorado, USA                                                   February 2020 – June 2021

Tech Support Analyst II

• Demonstrated expertise in providing technical support and troubleshooting assistance to end-users, resolving issues related to software, hardware, and network connectivity
• Diagnosed and resolved technical problems via phone, email, remote desktop tools, and in-person support, ensuring minimal downtime and maximum productivity
• Utilized ticketing systems to log, track, and prioritize support requests, adhering to SLAs (Service Level Agreements) and effectively managing workload
• Performed root cause analysis to identify underlying issues and implementing appropriate solutions to prevent recurrence

 

Visiting Nurse Association | Arvada, Colorado, USA                                             November 2018 – February 2020

IT Support Specialist

• Provided comprehensive technical support to end-users, resolving hardware, software, and network issues promptly to minimize downtime and ensure operational continuity
• Managed and prioritized incoming support tickets through a ticketing system, ensuring timely resolution within established SLAs
• Conducted troubleshooting and root cause analysis to diagnose and resolve technical issues related to desktops, laptops, printers, mobile devices, and other peripherals

 

ITeethPC | Denver, Colorado, USA                                                                            May 2018 – November 2018

Customer Technician

• Provided on-site technical support and assistance to customers, resolving hardware and software issues efficiently to ensure optimal functionality of products and services
• Conducted installations, configurations, and upgrades of hardware and software systems at customer locations, ensuring compatibility and adherence to specifications
• Diagnosed and troubleshooted technical problems reported by customers, utilizing diagnostic tools and methodologies to identify root causes and implement effective solutions

 

Mountain View Medical Supply | Arvada, Colorado, USA                                                  March 2017 – May 2018

Customer Service Professional

• Demonstrated strong customer service skills, actively listening to customer concerns, providing clear explanations, and ensuring satisfaction with resolution outcomes
• Collaborated with internal teams such as engineering, product development, and customer support to escalate and resolve complex technical issues, ensuring timely resolution
• Conducted training sessions and workshops for customers on product usage, troubleshooting techniques, and best practices, empowering them to effectively utilize and maintain their systems

 

Certificates

2018/02 CompTIA.org

CompTIA IT Fundamentals